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Technical Support
Support Options:
Frequently Asked Questions - Oil
Tycoon v5.0
Q: I'm a beta tester for Oil Tycoon!
v5.0, and I can't upload my scores with the full version of Oil Tycoon!
A: Beta
testers cannot upload their scores using v5.0. You must
download the v5.02 patch, available here. Also, if you did not
register v5.0 using a coupon number or credit card, you will have to
register Oil Tycoon! v5.02 when you install the patch. If you
do not have a coupon number, contact tycoon@oiltycoon.com to see
if you qualify for one (all beta testers automatically qualify).
Q: How do I register Oil Tycoon!?
A: If you have the shareware version of Oil Tycoon! v5.0, follow these
directions:
- Start up the program.
- Once you're in the main screen, click the Register! menu item on the
top.
- Select Internet if you would like to order online, or Mail
Order if you would like to print out an order form.
- Fill out the information on
the screen. Please make sure all of the information is correct.
- If you have a coupon number, enter it in the
Coupon Number box. Also, make sure your credit card number
and expiration date are provided if you are using a credit
card.
- When you are finished, click the Continue
button.
- Make
sure you are connected to the Internet if you are making an
Internet order. If you are planning to print out an order
form, make sure your printer is online. Click OK to continue.
- For mail orders, select your printer and click OK to print out
an order form. Send in the form to the address printed on
the page.
- For Internet orders, Oil Tycoon! will contact the server to
verify your coupon number and obtain a final price. During
this process, no sensitive information is sent.
- Make sure the price is correct, and click OK to
continue. Your information will be sent to the server
through a secure SSL connection. Once everything has been
checked, your software will be registered.
Note on Security:
All sensitive information is sent through secure lines
between your computer, our servers, and the credit card
companies. We use CyberCash"! for credit card verification and
processing. If you would like more information about
CyberCash"!, visit their web site at http://www.cybercash.com.
If you have any additional questions, please contact ksampson@rockymountainsys.com
.
Q: Why do my high scores for the beta version of Oil Tycoon!
have to be deleted before I can play the new version?
A: The new version is not compatible with the older high
scores. You can still see the high scores for the beta version
at http://www.oiltycoon.com/highscoresb3.shtml
.
Q: I have a video card that uses the Savage4 chipset by S3, and I.
m getting some unusual problems when right-clicking various items on the screen. What. s causing
this?
A:
This is a problem with older drivers for the Savage4 chipset. Newer versions of
the drivers have been confirmed to work on some video cards. Go to the following web
site for the new drivers.
http://s3.nextmill.com/savage4_drivers.asp
Try downloading the drivers for your particular video
card first. If the game still does not work, download the S3
Reference drivers (currently version 8.10.10 for Windows 98 and
8.10.07 for Windows 95 are reported to work) and install them.
Q: When I try to register, it gives me any error
stating that I have an invalid coupon code.
A: Email us, and we'll send
you a new coupon number to use for registration.
Q: I get an error when I start the program, stating
that a required file is missing.
A: Please
make sure you have downloaded the Visual Basic 5.0 run-time files
and installed them on your system. To find these files, go to
http://www.download.com, and search for .
visual basic 5.0 runtime. (without the quotes). The most
recent version is called the . Visual Basic 5.0 Runtime Module
Service Pack 3.. Follow the directions to install the
files. After restarting your computer, try running Oil Tycoon!
again.
Q: I. m having trouble registering
electronically. How do I register Oil Tycoon! via
mail?
A: If for some reason you
cannot register Oil Tycoon! using the built-in electronic registration,
you can print out an order form. Select the option
. Mail Order. on the Registration screen, and fill
out your information as normal. The program will print out a registration form
you can use to order via mail.
Q:
I. m having trouble uploading my scores to the
Internet.
A: Make sure you are currently
connected to the Internet. If you are still having trouble,
try going to http://www.oiltycoon.com with
your Internet browser -- if it cannot connect, something
may be wrong with either your Internet connection or the Oil Tycoon! server.
In this case, try again later.
Q:
I have a commment, question, or suggestion, or I
found a bug in the program. How do I report it?
A: Click here to proceed to the Technical
Support form. Fill out all the information, and click the Submit button. We
will respond within 2 business days.
Tips and
Tricks
- Importing and exporting crude is usually
a bad idea. It is better to receive crude from your land
plots, refine into various products, and sell the products on the
market.
- Always make sure the differences between the refining costs
and the selling price of products are high.
- Some products, such as lubricants and gasoline, tend to vary
in price quite a bit. If you buy when it’s low, you can be
in a good position to make quite a bit of profit.
- When starting out, survey a few of the smaller plots.
Purchase the ones that have the most oil and the highest pumping
rate.
- Be careful not to purchase too many land plots and drill too
many wells early in the game! You will get too much oil, and
you may not have enough money to buy storage units, which will
force you to rent storage. There will be no way to stop the
oil from coming in, except by selling your land plots. Buy
plots and drill wells at a moderate pace in the beginning.
- Do not let miss payments on your loans! Your credit
rating will plummet, and you will not be able to take out any more
loans. Furthermore, the bank may begin to repossess your
assets to pay off debt. Always make sure you have enough
cash at the end of a turn to pay off loans. If you need to
and are able, take out a loan from the bank if you don’t have
enough cash to pay off another loan.
- Use graphs to your advantage. At the beginning of every
turn, you can have a nice synopsis of the products’ prices and
refining costs. Watch for any sudden jumps or dips, and take
advantage while you can!
E-Mail Support
If you have any questions regarding Oil Tycoon!, Rocky Mountain
Systems, Inc., or this web site, please fill out the information below, and you will
receive a reply within three business days.
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